Total Customer Satisfaction

For over 30 years, The Modal Shop has worked to continuously improve and deliver upon Total Customer Satisfaction (TCS). TCS is our commitment to you, our customers, to consistently provide quality solutions for your toughest measurement challenges. It is this commitment to unparalleled service that empowers our team members to use all available means to exceed your expectations.

We are committed to helping you solve your dynamic measurement challenges and are always looking for ways to improve our products and services. We invite you to send us your feedback.

We understand that all organizations at some point in time will stumble relative to meeting your expectations. If you are not completely satisfied with the performance of your products or services, please let us know using the link above or by calling us. Your input allows us best support you, while pursuing our commitment to continuous improvement.

Thank you for your support and partnership.

The Modal Shop’s Leadership Team

+1 513.351.9919